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How to replenish the balance?
Through the payment form, it is located in your account, on the right side. You can choose any of the available payment methods.

Sent money, but the account balance was not replenished
You need to contact support, providing a receipt for payment, your username and the approximate time of replenishment. We will credit the balance manually.

I forgot my username/password, what should I do?
You can use the username or password recovery form, in extreme cases we can consider individual support.

The order is not processed, an error occurs
First, check if your profile is open and if there is an avatar. If the conditions are met, please contact support in Telegram @venro_help or by mail support@venro.ru, we will definitely solve the problem.

Which link should I use?
For likes, views, saves and comments, a link to the publication must be provided. For viewing stories and for subscribers - a link to the profile. No extraneous elements need to be added. The Instagram account must be open, but there may be exceptions, some services may work on a closed account. This possibility will be mentioned in the description.
Examples of valid references to objects:
Followers, temporary stories, live stream, auto services: https://www.instagram.com/instagram/
Likes, comments, saves, reach, video views: https://www.instagram.com/p/BjD326xDwoS

I placed an order incorrectly, can I cancel it?
If you ordered subscribers, some of their types can be canceled at will in the "Orders" section. If the function is not available, then the order cannot be cancelled. If a link of an incorrect format or an unavailable link is specified, the funds will be automatically returned to the balance, the order will be canceled. But there is no forced cancellation for services.

The order is accepted, but there is no cheating
Each order starts within 20 minutes. In some cases, with high demand and increased load, as well as if the service has the status “Unstable”, the waiting time may be increased. If the order is placed correctly, but the service has not started, after a day (for some services longer), we can return the funds for the unfulfilled order.

Very low speed, how to increase it?
Approximate speed indicators are in the description, be guided by them, but do not take them as factual data. If the speed is much lower than indicated, you can write to Telegram support or by mail, we will definitely figure it out.

Problems with the order, what should I do?
If you observe how the order stopped abruptly, was canceled, how the status does not correspond to the actual execution of the order, or other problems, please contact support, we will identify the nature of the problem and try to solve it.

What is the maximum limit for the service?
In the "Services" section, the maximum values ​​for each individual order are indicated. In some cases, the entire base may greatly exceed this number, and in some cases, on the contrary, the maximum quantity for one order may be the entire base. For more information, please contact support.

How to get a discount?
At the moment, there is only one way to get a discount that does not depend on the season - the status of "Reseller". It gives an advantage in the form of special prices for absolutely all services. To receive it, you need to have $100 on the balance of your personal account, or make deposits for the entire time, in the amount of $500 or more. If at least one of the conditions is met, write to our Telegram or email deal@venro.ru, we will check and issue the status.

How to withdraw funds from the site?
Funds are withdrawn to a bank card, the minimum withdrawal amount is $10.

Why did I get banned from support?
This always happens for a good reason, most likely, you behaved disrespectfully towards the employee, spoke in a rude, obscene manner about the service, or repeatedly committed violations of the rules.